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IT benchmarking defines a strategic management method which compares the performance of one IT service provider with the IT services of other companies. Performance means both efficiency- and effectiveness criteria. The comparison can be carried out within one branch, but also on a cross-industry basis. The objective of IT benchmarking is to identify optimisation potentials and extrapolate recommendations how performance could be improved. The benchmark is the so-called “best practice”; this means that the company (or its processes provided by the IT service in question) which largely meets the defined efficiency- and effectiveness criteria, is the best. == Typical procedure == * Identifying efficiency- and effectiveness criteria which serve as comparative factors. The most crucial question is, how IT services within an operative process should be changing („Benefit of IT“ or “Business value of IT“) * Finding (internal) benchmarking partners and (external) partners/donors, in order to set up a comparative platform. Important: Each partner has to be prepared to share the necessary information * Setting up a key data system by taking the comparability into account. It is most important to ensure a clear and definition-based boundary, in order to ensure a fair comparative platform * Analysing the database and identifying the best-practice participants. Definition of the so-called “target benchmark” * Identifying optimisation potentials and guidelines by comparison with the best practice * Calculating theoretical savings potentials (gap to benchmark) * Extrapolating objectives in order to close the gap to best practice * Setting up an implementation plan * Controlling results and improvements. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「IT benchmarking」の詳細全文を読む スポンサード リンク
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